Flying Friendly Skies Again?

Sometimes hard times can bring about good change. For a long time now service in many industries has been declining. Be it the guy bagging your groceries to the airline representative checking you in. It seems that people just don’t care as much about customer service as they used to. The old saying goes: “Good help is hard to find.” I think that it is more likely, “Good help is expensive to train and implement.”

That being said, there are others who recognize this as a way to retain the dwindling amount of passengers flying the skies today. Several major airports around the nation are making their focus a more friendly and helpful staff. Among these airports are LAX, JFK, Miami, and “America’s Friendliest Airport” Phoenix Sky Harbor. These airports will be offering training to employees that will stress the importance of offering more helpful, proactive service to passengers no matter your role at the airport.

The training will also me made available to non-airport employees as well such as the airline representatives, TSA personnel, retail and food service professionals.  The object being; a cohesive attitude and level of service across the board at these airports.

We look forward to seeing this implemented, for too long service has been so far gone that finding smiling helpful employees would be a welcome change. Especially if it comes at no extra charge. It’s too bad it took hard times to fall on the industry for this to come about but, good change is good change. Welcome back Friendly Skies . . . we hope.

www.CaptainNowhere.com

Tags: airline representative, America's Friendliest Airport, checking in, customer service, flying, Friendly Skies, Good help is hard to find, industry, JFK, LAX, major airports, Miami, passengers, Phoenix Sky Harbor, proactive service, professionals, training to employees, TSA