Posts Tagged ‘airline representative’
Flying Friendly Skies Again?
Sometimes hard times can bring about good change. For a long time now service in many industries has been declining. Be it the guy bagging your groceries to the airline representative checking you in. It seems that people just don’t care as much about customer service as they used to. The old saying goes: “Good help is hard to find.” I think that it is more likely, “Good help is expensive to train and implement.”
That being said, there are others who recognize this as a way to retain the dwindling amount of passengers flying the skies today. Several major airports around the nation are making their focus a more friendly and helpful staff. Among these airports are LAX, JFK, Miami, and “America’s Friendliest Airport” Phoenix Sky Harbor. These airports will be offering training to employees that will stress the importance of offering more helpful, proactive service to passengers no matter your role at the airport.
The training will also me made available to non-airport employees as well such as the airline representatives, TSA personnel, retail and food service professionals. The object being; a cohesive attitude and level of service across the board at these airports.
We look forward to seeing this implemented, for too long service has been so far gone that finding smiling helpful employees would be a welcome change. Especially if it comes at no extra charge. It’s too bad it took hard times to fall on the industry for this to come about but, good change is good change. Welcome back Friendly Skies . . . we hope.
www.CaptainNowhere.com
Tags: airline representative, America's Friendliest Airport, checking in, customer service, flying, Friendly Skies, Good help is hard to find, industry, JFK, LAX, major airports, Miami, passengers, Phoenix Sky Harbor, proactive service, professionals, training to employees, TSA
Online Check In
Many of us waste precious time waiting in line at ticket counters
for check-in at the airport. Most all major airlines now offer
virtual check-in online at their websites. With this, if you choose
to only carry-on and not check any bags, you can bypass the ticket
counter completely and head straight for the gate once you get to
the airport.
Let’s face it, there is no joy to stand in a long line just to deal with
a possibly very cranky or flat out rude airline representative. (a
note to you airline reps. I know this not all of you out there but,
research shows that most of you really lack the customer service
skills you should have.) If you don’t have to waste time with
standing in line to use a kiosk and you can check -in online at
home, then why not do this? Not to mention, if you are running a
little behind or get caught in traffic this will help you make it on
your flight.
Now for you bag checkers out there, some airlines have an online
option to check bags while you virtual check-in. So, when you get
to the airport you just head to kiosk or counter with your bags, id,
and boarding passes. However, be prepared most airlines out
there now charge for any checked bags at all. If they do, there
should be an option to pay for these fees in advance on-line during
check-in. Good luck!
Tags: airline representative, airlines, airport, carry-on, check bags, check in, check-in online, Online Check In, ticket counter, virtual check-in